? Client Relationship Management

• Build and maintain strong, long-term relationships with clients.

• Act as the main point of contact for client inquiries and concerns.

• Understand client needs and provide tailored solutions.

? Business Development

• Identify opportunities to cross-sell or upsell products/services.

• Support in acquiring new clients and expanding the customer base.

• Develop strategies to improve client satisfaction and retention.

? Account Handling

• Manage client accounts and ensure smooth service delivery.

• Monitor client transactions, contracts, and agreements.

• Ensure compliance with company policies and industry regulations.

? Performance & Reporting

• Track client engagement and satisfaction metrics.

• Prepare reports on client activities, feedback, and revenue growth.

• Present insights and recommendations to management.

? Team & Coordination

• Collaborate with sales, marketing, and operations teams to meet client expectations.

• Provide guidance and support to junior staff handling client accounts.

• Coordinate with internal departments to resolve client issues quickly.